A note from Dr. Neil Paterson
To all those associated with Oak Bay Optometry and Acorn Optometry. The patients, friends, employees and their families.
On Sunday March 18th some time after 5 pm, the watermain at Oak Bay Optometry ruptured right where it enters the clinic. On Monday March 19th I arrived to a catastrophic flood.
The entire clinic had 2 or 3 centimeters of water on the floor.
Remediation will take 6 to 12 weeks. We have to remove all the contents and allow it to dry. This means cutting out the drywall to one foot off the floor and drying out the insulation to prevent mold.
A stressful time for all involved.
No sleep was had Monday night as I waited to hear from our insurance company. On Tuesday, to our great relief, we heard from Sea First, our local insurer. We are insured.
Our plan in the short term is to run as many patients as we can through Acorn Optometry, our sister clinic. Acorn Optometry is located in Athlone Court on Hampshire Road, across from Bon Sushi. I think of it as the little Acorn that fell from the big Oak. Love practising there.
While we will make great efforts to continue to see urgent and emergent cases quickly, Oak Bay Optometry has four examination rooms, Acorn Optometry only has one. The wait time for primary care will inevitably be longer.
We thank you in advance for your understanding and patience.
So many people have stepped up to help us in extraordinary ways. Thanks Vanessa and Laurel and our entire accounting team. Thanks Brian and Derek our tech guys getting us up and running out of Acorn Optometry so seamlessly. Thanks Sea First insurance you’ve had our back in a huge crisis.
Thanks to our staff, you are the best people. This is a difficult time and you are once again showing grace under pressure.
Very Best Regards,
Neil Paterson
Please visit Acorn Optometry
110-2187 Oak Bay Ave
778-433-8500
info@acornoptometry
*please note all phone calls and email to Oak Bay Optometry are being forwarded to Acorn Optometry
If you placed an order for glasses or contact lenses prior to March 17th:
- We will be processing all orders at Acorn Optometry
- All pick-ups will be done at Acorn Optometry
- We will be in touch when your glasses or contact lenses are ready to be picked up at Acorn Optometry
If you had an appointment scheduled at Oak Bay Optometry or would like to schedule an appointment:
- All optometrists who work at Oak Bay Optometry will also be working at Acorn Optometry
- If you already have an appointment scheduled, we will be in touch to reschedule.
- Acorn Optometry offers online booking, please visit www.acornoptometry.com, you can also call or stop by the clinic.
If you would like to purchase eyewear, contact lenses, eye drops, supplements, etc. please visit Acorn Optometry.
Please visit Acorn Optometry for glasses, adjustment, repairs and troubleshooting.