Warranty Information – Eyewear, Frames & Lenses

Love your new eyewear.

We offer complimentary service for the lifetime of your glasses, so please come by anytime for customized adjustments, replacement nosepads, and comprehensive cleaning.

Our Commitment

Oak Bay Optometry is here to help you with your eyeglass needs and to make sure you have the best vision possible.

Frames – we offer a one to two year warranty (depending on the frame collection) on manufacturing defects.

Lenses – just like our frame warranty, we offer a one to two year lens replacement on manufactures defects.

We want you to love your glasses! If you are unhappy with your frame choice, we offer a one-time frame change within 30 days.

We offer a one time remake of your lenses within a 90 day period for prescription or lens design changes.

Lenses are a custom product designed just for you. Due to this we are not able to offer refunds on lenses. Cancellations made after the lenses are in process will result in the deposit being forfeited.

Care & Cleaning of Your Eyewear

Protect your investment!

We recommend following these steps to help keep your glasses like new for as long as possible.

Wash your lenses with warm water (never hot water!) and moisturizer free liquid soap to eliminate grease and debris buildup. Clean with a soft micro-fiber cloth throughout the day, using our special anti-reflective spray which protects the coatings.

Protect your eyewear with a case – if they’re not on your face, they should be in the case!